Delivery & Returns


Novello Delivery & Returns

Delivery

Within the UK, a £2.75 delivery charge is automatically applied to each order. However we offer free delivery for orders of £20 or more.

Our UK parcels are sent via Royal Mail as standard. We aim to deliver your parcel to you within three working days of receiving your order. That means if you place your order on a Monday, you should receive your delivery on the Thursday of the same week.

We also offer international shipping on all items except our subscriptions. The international delivery cost will be calculated at checkout, depending on the region that you are ordering from.

Returns

Unfortunately we are unable to offer a refunds. For any damaged items due to shipping please notify us within 5 days of receiving and we will gladly arrange for new products to be sent to you.